SHIPPING + RETURNS

ORDER PROCESSING AND SHIPPING

ORDER CONFIRMATION:
UPON PLACING YOUR ORDER WITH ASTETIKA, YOU WILL RECEIVE AN INITIAL CONFIRMATION EMAIL ACKNOWLEDGING THAT YOUR ORDER HAS BEEN RECEIVED AND IS BEING PROCESSED.

DISPATCH NOTIFICATION:
ONCE YOUR GOODS HAVE BEEN DISPATCHED FROM OUR WAREHOUSE, YOU WILL RECEIVE A FOLLOW-UP EMAIL CONFIRMING THAT YOUR ORDER HAS BEEN SHIPPED.

PACKAGING:
ALL PRODUCTS ARE CAREFULLY PACKAGED TO ENSURE THEY ARRIVE IN EXCELLENT CONDITION AND TO MINIMIZE THE RISK OF DAMAGE DURING TRANSIT.

SHIPPING RATES AND DELIVERY

DOMESTIC SHIPPING (AUSTRALIA):
SHIPPING WITHIN AUSTRALIA IS CHARGED AT A FLAT RATE OF $13 FOR ALL ORDERS UNDER 1KG. ORDERS WEIGHING OVER 1KG WILL INCUR A BULK SHIPPING CHARGE, CALCULATED BASED ON WEIGHT AND DELIVERY DESTINATION.

FREE SHIPPING:
ON OCCASION, WE MAY OFFER FREE SHIPPING PROMOTIONS. ASTETIKA RESERVES THE RIGHT TO END OR MODIFY ANY FREE SHIPPING OFFER AT ANY TIME.

SHIPPING RESTRICTIONS:
WHILE WE STRIVE TO DELIVER TO ALL LOCATIONS, THERE MAY BE INSTANCES WHERE CERTAIN AREAS ARE INACCESSIBLE FOR DELIVERY. IF THIS OCCURS, WE WILL ISSUE A FULL REFUND FOR YOUR ORDER.

PROCESSING TIMES:
ORDERS ARE PROCESSED AND DISPATCHED WITHIN 48 HOURS (WEEKDAYS) OF BEING RECEIVED, EXCEPT DURING SALE PERIODS, PROMOTIONAL CAMPAIGNS, PUBLIC HOLIDAYS, OR HOLIDAY SEASONS.

ESTIMATED DELIVERY TIMES:
STANDARD DELIVERY TYPICALLY TAKES 4-7 BUSINESS DAYS FROM DISPATCH WITHIN AUSTRALIA, SUBJECT TO COURIER AVAILABILITY AND OPERATIONAL CONDITIONS. PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES AND ARE NOT GUARANTEED. ASTETIKA CANNOT BE HELD RESPONSIBLE FOR DELAYS CAUSED BY AUSTRALIA POST OR OTHER THIRD-PARTY COURIER SERVICES, ESPECIALLY WITH RESPECT TO DELIVERY TIMES, TRACKING UPDATES, OR E-PARCEL INFORMATION.

TRACKING:
ONCE YOUR ORDER HAS BEEN DISPATCHED, A TRACKING NUMBER WILL BE PROVIDED. IF YOU ENCOUNTER ANY ISSUES WITH THE ARRIVAL OF YOUR PARCEL, WE RECOMMEND CONTACTING AUSTRALIA POST DIRECTLY USING YOUR TRACKING INFORMATION.

INTERNATIONAL SHIPPING:
AT PRESENT, ASTETIKA OFFERS SHIPPING TO AUSTRALIAN RESIDENTS ONLY. HOWEVER, INTERNATIONAL SHIPPING WILL BE AVAILABLE SOON. WE WILL NOTIFY YOU ONCE INTERNATIONAL SHIPPING OPTIONS ARE INTRODUCED.

FOR ANY SHIPPING INQUIRIES, PLEASE CONTACT US AT INFO@ASTETIKA.COM.

PRICING
ALL PRICING IS DISPLAYED IN AUSTRALIAN DOLLARS (AUD) AND INCLUDES GST (GOODS AND SERVICES TAX). PRICES ARE SET BASED ON RECOMMENDED RETAIL PRICING TO ENSURE FAIRNESS FOR BOTH CONSUMERS AND RETAILERS. ASTETIKA RESERVES THE RIGHT TO CHANGE PRODUCT PRICES AND AVAILABILITY AT ANY TIME WITHOUT PRIOR NOTICE.

RETURNS AND EXCHANGES

DAMAGED OR INCORRECT ITEMS:
WE TAKE GREAT CARE TO ENSURE YOUR ORDER ARRIVES IN PERFECT CONDITION. HOWEVER, SHOULD YOU RECEIVE DAMAGED GOODS OR INCORRECT ITEMS, PLEASE CONTACT US AT INFO@ASTETIKA.COM WITHIN 48 HOURS OF RECEIVING YOUR ORDER. WE WILL WORK QUICKLY TO RESOLVE THE ISSUE.

REFUNDS AND EXCHANGES:
IN THE EVENT OF AN ISSUE, ASTETIKA WILL EITHER (A) RE-SUPPLY THE ITEM(S) OR (B) ISSUE A REFUND TO YOUR ORIGINAL METHOD OF PAYMENT, DEPENDING ON THE NATURE OF THE CLAIM. PLEASE ALLOW A FEW BUSINESS DAYS FOR REFUNDS TO BE PROCESSED AND REFLECTED IN YOUR ACCOUNT.

CHANGE OF MIND:
PLEASE NOTE THAT ASTETIKA DOES NOT OFFER REFUNDS FOR CHANGE OF MIND, SO WE ENCOURAGE YOU TO MAKE YOUR SELECTION CAREFULLY.

CONDITIONS FOR RETURNS:
ITEMS MUST BE RETURNED IN THEIR ORIGINAL PACKAGING AND IN UNUSED CONDITION. WE CANNOT ACCEPT RETURNS FOR PRODUCTS THAT HAVE BEEN OPENED OR USED UNLESS THEY ARE DAMAGED OR INCORRECT.

CUSTOMER RESPONSIBILITY:
IT IS THE CUSTOMER’S RESPONSIBILITY TO INSPECT GOODS UPON RECEIPT. RETURNS FOR ANY ISSUE (INCLUDING INCORRECT SUPPLY) WILL ONLY BE ACCEPTED IF THE PRODUCTS REMAIN IN THEIR ORIGINAL, UNOPENED PACKAGING.

HOLIDAY HOURS

PLEASE BE AWARE THAT DURING THE EASTER, CHRISTMAS, AND NEW YEAR'S PERIODS, ORDERS PLACED WILL NOT BE PROCESSED OR DISPATCHED UNTIL THE NEXT BUSINESS DAY.

WE STRIVE TO PROCESS ALL ORDERS PROMPTLY, BUT PLEASE BE AWARE THAT DELAYS MAY OCCUR DURING THESE BUSY PERIODS.